Privacy Policy for Hometown Heating and Cooling

1. Introduction

At Hometown Heating & Cooling Ltd. (“we”, “us”, “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose and protect the personal information of individuals who use our website (the “Website”), engage with us via our services (including heat-pump installation and repair) or otherwise interact with us. By using our Website or engaging our services, you consent to the collection, use and disclosure of your personal information as described in this policy.

2. Who this Policy Applies To

This policy applies to:

• Visitors to our Website,
• Prospective, current and former customers who engage our HVAC services (installation, repair, maintenance),
• Any individuals who contact us via email, phone, forms on our Website or in person in connection with our services.

3. Information We Collect

We may collect the following types of personal information:

• Contact information: name, address, phone number, email address.
• Service-related information: details of the heat pump system (make/model), service history, installation location, property details.
• Payment and billing information: credit card or bank details, invoicing address, transaction history.
• Website/online data: IP address, browser type/version, device identifier, pages visited, time and date of visit, referring site, usage analytics (via cookies or similar technologies).
• Any other information you provide to us when contacting us, requesting a quote or booking a service.

4. How We Collect Information

We collect information in the following ways:

• Directly from you when you contact us (via website form, email, phone, in-person) or engage our services.
• Automatically when you access our Website (via cookies, log files, analytics).
• From third parties (such as payment processors, service partners) where necessary for service delivery or billing.

5. How We Use Your Information

We use your information for the following purposes:

• To provide, perform and manage the HVAC services you request (installation, repair, maintenance).
• To process payments, issue invoices and maintain customer records.
• To respond to your requests, enquiries or complaints.
• To send you service reminders, offers, promotions and updates (where you have consented to receive such communications).
• To improve our Website, services and marketing efforts through analytics and trend analysis.
• To comply with legal or regulatory obligations, or to disclose information when required by law.

6. Sharing & Disclosure of Information

We will not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers and contractors who assist us in delivering our services (e.g., installers, payment processors, IT service providers) — they are required to keep your data confidential and use it only for specified purposes.
• If required by law, regulation, court order or government authority.
• In the event of a business transaction such as a merger, acquisition or sale of assets — in which case your information may be transferred as part of the business.
• With your consent or at your direction.

7. Cookies and Tracking Technologies

We use cookies and similar technologies on our Website to:

• Enhance the functionality and user experience of the Website.
• Collect analytics about usage of the Website (e.g., pages visited, time spent, bounce rate) to improve our services.
• Provide customized content or offers.

You may disable cookies via your browser settings, though this may affect certain features of our Website.

8. Data Security and Retention

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration or destruction. Measures include secure storage, employee training, access controls and encryption where appropriate.
We retain your information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. After that, we will securely dispose or anonymize your information.

9. Your Rights

Under applicable law, you may have rights including:

• To access the personal information we hold about you.
• To request correction of inaccurate or incomplete information.
• To withdraw your consent (where applicable) for certain uses of your information (e.g., marketing communications).
• To request deletion of your personal information (subject to legal or contractual limitations).

To make such a request, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our Website with an updated “Effective Date”. We encourage you to review this Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Hometown Heating & Cooling Ltd.
Address: 646 Pleasant Dr, Minto, NB E4B 2T7
Email: htheatandcool@gmail.com
Phone: 506-327-5772